Contact us

Thank you for visiting the Freego Official Online Store! Here you'll find how to contact us and key information to get the support you need.


Contact us for support

We offer multiple ways to communicate with our team—choose the one that suits you best:

Option 1: Email or text message (Highly recommended)
Send the details (including photos/videos of any problems) to:
📧 Email: Support@freegobikes.com
📱 Text message: +1 213-640-6875
Response time: 24 hours (Monday to Friday, 10 AM–4 PM CDMX ).

Option 2: Phone call
☎ Direct line: +1 213-640-6875 (supports calls and text messages)
Hours: Monday to Friday, 10 AM–2 PM CDMX.
If we can't answer your call, send us a text message or email—we'll get back to you as soon as possible!


Connect with Freego on Social Media

Follow our marketing team for updates, tips, and more:

Facebook Instagram YouTube TikTok


For Business Partners and Influencers

Become a Distributor: With 13 years in B2B, 80% of our revenue comes from partnerships. If you're interested in distributing Freego products or developing new custom products, our engineering team, with 13 years of experience, can turn ideas into products in as little as 3 months. Email our B2B team: Dealers@FreegoBikes.com (include your experience and your 2025–2026 marketing plan).

Marketing Collaborations: Influencers, let's work together! Whether it's for product reviews or content creation, contact us by phone or email: Support@freegobikes.com .


Our Locations

  • Warehouse in Mexico: Calz Coltongo 45, Coltongo, Azcapotzalco, 02630, Mexico City, CDMX
  • US Warehouse: 3681 Walnut Ave, Chino, CA 91710 USA
  • Phone: +1 213-640-6875 | Email: Support@Freegobikes.com
  • Hong Kong Office: 16 Wing Kin Road, Room 6, 9/F, Block A, Gold Way Industrial Centre, Kwai Chung, NT


Did you buy through Amazon, eBay, or Walmart?

Freego products are sold by authorized distributors on these platforms. For support:

First, contact your seller directly—it's the fastest way to resolve any issues. If you don't get a satisfactory response, contact us by sending:

    • Details of your purchase (order number, date, etc.)
    • Product model
    • A clear description (and photos/videos) of the problem
    • Fill in the required fields and we'll help you solve it.
    • Visit Freegobikes.mx for more information—we're here to help you ride smoothly!