Contact us
Thank you for visiting Freego’s Official Online Store! Here’s how to connect with us and find key information to get the support you need.
Contact Us for Support
We offer multiple ways to reach our team—choose the one that best suits you:
Option 1: Email or Text Message (Highly Recommended)
Send details (including photos/videos of any issues) to:
📧 Email: Support@freegobikes.com
📱 Text Message: +1 213-640-6875
Response time: 24 hours (Monday to Friday, 10 AM–4 PM CDMX).
Option 2: Phone Call
☎ Hotline: +1 213-640-6875 (supports calls and text messages)
Hours: Monday to Friday, 10 AM–2 PM CDMX.
If we miss your call, please send us a text or email—we'll get back to you as soon as possible!
Connect with Freego on Social Media
Follow our marketing team for updates, tips, and more:
Facebook Instagram YouTube TikTok
For Business Partners & Influencers
Become a Dealer: With 13 years in B2B, 80% of our revenue comes from partnerships. If you're interested in distributing Freego products or developing new custom products, our engineering team with 13 years of experience can turn ideas into products in just 3 months. Email our B2B team: Dealers@FreegoBikes.com (include your experience and your 2025–2026 marketing plan).
Marketing Collaborations: Influencers, let's work together! Whether for product reviews or content creation, contact us by call or email: Support@freegobikes.com.
Did you purchase through Amazon, eBay, or Walmart?
Freego products are sold by authorized distributors on these platforms. For support:
First, contact your seller directly—it's the fastest way to resolve any issues. If you don't get a satisfactory response, contact us by sending:
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- Your purchase details (order number, date, etc.)
- Product model
- A clear description (and photos/videos) of the issue
- Fill out the required fields, and we'll help you resolve it.
- Visit Freegobikes.mx for more information—we're here to help you ride smoothly!
